Standard+Case : An interesting approach to IT support
I finally managed (delay due to my work and other pressures) to go through the ‘Standard+Case’ (S+C) approach that Rob England (The ITSkeptic) has come up through the Basic Service management site as...
View Article“It depends…”
When I attended my initial ITIL® trainings, (it was version 2 at that point) to some of the questions raised by the students (us), the trainer used to (often with a quirky smile) respond ‘It depends!’...
View ArticleVisibility of Service Portfolio (Not just Catalog) to Customers
Many of my recent consulting interactions with service organizations and their customers has been making one strong statement: Service Portfolio needs to be brought into a larger mainstream role over...
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