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Standard+Case : An interesting approach to IT support

I finally managed (delay due to my work and other pressures) to go through the ‘Standard+Case’ (S+C) approach that Rob England (The ITSkeptic) has come up through the Basic Service management site as...

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“It depends…”

When I attended my initial ITIL® trainings, (it was version 2 at that point) to some of the questions raised by the students (us), the trainer used to (often with a quirky smile) respond ‘It depends!’...

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Visibility of Service Portfolio (Not just Catalog) to Customers

Many of my recent consulting interactions with service organizations and their customers has been making one strong statement: Service Portfolio needs to be brought into a larger mainstream role over...

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